Support Tickets

nightcityrp.com/support is where you reach staff about anything that needs a record: reports with clips, appeals, store problems, lost items, name changes. You get a Discord DM when staff answer. The same tickets can be opened from our Discord with /ticket, /report or /bug.

For quick live help while playing, use /report in the city instead.

Before you begin

A Discord login on the website - Linking Your Account.
A clip (YouTube, Medal or Streamable link) for player reports.

Opening a ticket

Log in and open Support.
Pick the card that fits:

Ticket	Use it for
General Support	Anything that doesn't fit elsewhere
Player Report	Someone broke the rules. They never see your ticket. Clip required
Bug Report	Something in the city or on the website doesn't work
Store / Payment	A purchase didn't arrive, Gems or VIP missing, charged twice
Item / Vehicle / Money Loss	You lost something to a bug, crash or restart
Ban / Warning Appeal	You think a punishment was wrong. The staff member who gave it can't decide the appeal
Staff Complaint	A problem with a staff member - only management reads these
Business / Faction Request	New business, ownership transfer, register a gang
Name / Character Issue	Name change, stuck or broken character, wipe
Partnership / Content Creator	Streaming, videos, working with us
Suggestion	An idea for the city - everyone can vote on it

Fill in the form, add up to 4 pictures or a video link, and press Send ticket.

Replies

Support → My tickets shows your tickets and whose turn it is (Waiting for staff / Waiting for your reply / Escalated / Closed).
Answer staff questions - tickets waiting on you too long close automatically.
Not solved after closing? Press Not solved? Reopen it within 7 days.

Suggestions and voting

Open nightcityrp.com/suggestions and press the arrow to vote (one vote per account).
Press Suggest something to post your own. Staff mark it Under Review, Planned, In Progress, Added, Denied or Duplicate.

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