Help & Support
Find the right channel for support, reports, appeals, and complaints.
CHOOSE THE RIGHT TICKET#
| Ticket | Use it for |
|---|---|
| Support & Report | General questions, technical problems, or player rule reports. |
| Donation Ticket | Official store purchases and missing delivery. |
| Gang Support | Faction creation, faction questions, or gang-related issues. |
| Vehicle Support | Vehicle bugs or other vehicle problems. |
| Ban Appeal | Requesting a review of a ban. |
| Staff Complaint | Reporting staff conduct for management review. |
REPORTING A SCENE#
Explain what happened, when it happened, and which players were involved. Include a clip, screenshot, player ID, or other evidence when available. If you have none, say so; do not invent details.
- Full context: Preserve the full context of a clip, including the lead-up when possible.
- Prompt reporting: Report issues promptly while the evidence is available.
- Continue roleplay: Continue roleplay unless staff directs you to stop. An immediate safety concern should be reported without waiting for a scene to finish.
- Reports: Do not threaten a report to influence another player's decisions.
A clear timeline and the original evidence help staff understand the scene and reach a fair decision.
APPEALS & COMPLAINTS#
Include your ban message or case reference, the reason you disagree, and any relevant evidence. Appeals receive a review; submitting one does not automatically reverse a decision.
Staff complaints should be reviewed by management or an uninvolved reviewer. Do not submit duplicate tickets to seek a different answer.